--- title: Insights | Joanne Lea description: HR Thinking and Industry Insights that drive change. --- # Posts by Joanne Lea HR Thinking and Industry Insights that drive change. [All](https://blog.bps-world.com) [Featured](https://blog.bps-world.com/topic/featured) [Attraction](https://blog.bps-world.com/topic/attraction) [Recruitment](https://blog.bps-world.com/topic/recruitment) [Compliance](https://blog.bps-world.com/topic/compliance) [Strategy](https://blog.bps-world.com/topic/strategy) [Engineering](https://blog.bps-world.com/topic/engineering) [Technology](https://blog.bps-world.com/topic/technology) [Energy](https://blog.bps-world.com/topic/energy) [Our World](https://blog.bps-world.com/topic/our-world) [**Attraction**](https://blog.bps-world.com/topic/attraction#index_view)     3 mins read [![Are you socially engaged?](https://blog.bps-world.com/hubfs/Website-Assets-Adrian/Blog_imagery/sociallyengaged_blog.jpg)](https://blog.bps-world.com/are-you-socially-engaged) ###### [Are you socially engaged?](https://blog.bps-world.com/are-you-socially-engaged) BPS World are proud to have been listed for the second year as one of LinkedIn’s most socially engaged staffing agencies. By [**Joanne Lea**](https://blog.bps-world.com/author/joanne-lea) on October 23, 2017 [**Recruitment**](https://blog.bps-world.com/topic/recruitment#index_view)     3 mins read [![When to say ](https://blog.bps-world.com/hubfs/Website-Assets-Adrian/Blog_imagery/Blog_Customer%20age.jpg)](https://blog.bps-world.com/when-to-say-yes-to-the-job) ###### [When to say "yes" to the job](https://blog.bps-world.com/when-to-say-yes-to-the-job) "We would like to offer you the job!” The news we all want to hear after a job interview but should you accept the position without further consideration? By [**Joanne Lea**](https://blog.bps-world.com/author/joanne-lea) on June 29, 2017     2 mins read [![What is the difference between customer service and customer experience?](https://blog.bps-world.com/hubfs/Website-Assets-Adrian/Blog_imagery/customer_experience-1.jpg)](https://blog.bps-world.com/what-is-the-difference-between-customer-service-and-customer-experience) ###### [What is the difference between customer service and customer experience?](https://blog.bps-world.com/what-is-the-difference-between-customer-service-and-customer-experience) What is the difference between Customer Service and Customer Experience? Which one is more important and how much should an organisation be focussing on it? By [**Joanne Lea**](https://blog.bps-world.com/author/joanne-lea) on June 13, 2017     2 mins read [![What do you look for in a review?](https://blog.bps-world.com/hubfs/Website-Assets-Adrian/Blog_imagery/Blog_Customer%20age.jpg)](https://blog.bps-world.com/what-do-you-look-for-in-a-review) ###### [What do you look for in a review?](https://blog.bps-world.com/what-do-you-look-for-in-a-review) Exciting new research from the Customer Age survey conducted by BPS World and One Poll shows that 94% of us are likely to check out a potential employer online. By [**Joanne Lea**](https://blog.bps-world.com/author/joanne-lea) on June 9, 2017 [**Our World**](https://blog.bps-world.com/topic/our-world#index_view)     2 mins read [![May: a creative and curious month](https://blog.bps-world.com/hubfs/Website-Assets-Adrian/Blog_imagery/MayBlog_.jpg)](https://blog.bps-world.com/may-a-creative-and-curious-month) ###### [May: a creative and curious month](https://blog.bps-world.com/may-a-creative-and-curious-month) Our theme for May was “Curious and Creative” and this month we spent time on developing our creative thinking and problem solving skills! By [**Joanne Lea**](https://blog.bps-world.com/author/joanne-lea) on June 5, 2017     2 mins read [![April: A Good Delivery Month](https://blog.bps-world.com/hubfs/BeFunky%20Collage_blog.jpg)](https://blog.bps-world.com/april-a-good-delivery-month) ###### [April: A Good Delivery Month](https://blog.bps-world.com/april-a-good-delivery-month) At BPS World April was the month we dedicated to GOOD delivery, ensuring all areas of the company were continuing to deliver to the highest standards. By [**Joanne Lea**](https://blog.bps-world.com/author/joanne-lea) on May 4, 2017 - ≪ - 1 - [2](https://blog.bps-world.com/author/joanne-lea/page/2) - [3](https://blog.bps-world.com/author/joanne-lea/page/3) - [ ≫](https://blog.bps-world.com/author/joanne-lea/page/2) ![](https://dc.ads.linkedin.com/collect/?pid=336233&fmt=gif) ![](https://dc.ads.linkedin.com/collect/?pid=336233&fmt=gif)